RAM Inc. is dedicated to providing superior customer service to all our customers on a day to day basis. The accepted customer service standard for the industry is to deliver “Conforming Components On Time”. At RAM we believe that customer service entails more. Our customer service commitment includes design support to assist our customers in developing their products in the most efficient and producible manner. We have team members trained in various problem solving techniques such as A3-8D, 5-Why, as well as the use of Ishikawa diagrams to identify root causes of issues. When problems arise we assign a team to investigate, evaluate, and provide corrective action coordination.
Our engineering staff works closely with our customers’ engineering teams. Our management has placed a primary emphasis on providing excellent engineering support to develop processes that will provide consistent component quality and reliability. Many of RAM’s customers rely on the support of RAM’s engineering staff to assist in the development of their products.
Value Added and Secondary Operations:
At RAM we provide all processes necessary to deliver the completed part. Our customers look to RAM for solutions such as:
- Sonic Welding
- Non-Destructive Testing (NDT)
- Destructive Testing
- Material Evaluation
If your requirement is not listed above, contact our team and we will promptly respond with a solution.